Privacy Policy

Last updated: May 15th, 2026

Grounded Fox Ltd trading as Roma Verandas ("we", "us", "our") operates this website and store, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase from our website, submit an enquiry or lead form, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our Services, submitting your information to us, or interacting with our advertisements or lead forms, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your personal information.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies or can reasonably be linked to you. This may include:

  • Contact details including your name, billing address, delivery address, phone number and email address.
  • Financial information including payment details and transaction information.
  • Account information including login details, preferences and settings.
  • Transaction information including products viewed, purchased, returned or cancelled.
  • Communications including emails, messages, enquiries, survey responses or appointment requests sent to us.
  • Marketing information including your communication preferences, consent status and interactions with our marketing campaigns.
  • Lead form information submitted through social media platforms, advertising platforms or third-party lead generation forms, including Facebook Lead Ads and similar services.
  • Device information including IP address, browser type and device information.
  • Usage information including how you use and navigate our website.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you when you place an order, request a brochure, book an appointment, contact us, complete a lead form, or create an account.
  • Automatically when you browse our website using cookies and similar technologies.
  • From advertising and social media platforms including Meta/Facebook, Instagram and similar platforms where you submit your information through lead forms, adverts or messaging features.
  • From service providers such as payment processors, delivery companies, CRM providers and marketing providers.
  • From partners or third-party platforms where permitted.

How We Use Your Personal Information

We use your personal information to:

  • Process orders and payments.
  • Arrange delivery and installation services.
  • Communicate with you about orders, quotations, appointments, enquiries or customer service.
  • Respond to brochure requests and online enquiries.
  • Improve our website, products, services and advertising campaigns.
  • Send marketing communications by email, SMS/text message, WhatsApp, telephone or other electronic communication methods where you have provided consent or where otherwise permitted by law.
  • Send transactional communications including appointment confirmations, order updates, delivery updates, quotations and customer service communications.
  • Create custom audiences, retargeting audiences and similar advertising audiences through platforms such as Meta/Facebook and Google.
  • Measure the effectiveness of advertising and marketing campaigns.
  • Prevent fraud and maintain website security.
  • Comply with legal and regulatory obligations.

Marketing Communications

Where you provide consent, we may contact you by email, SMS/text message, WhatsApp, telephone or similar electronic communication methods regarding our products, services, promotions, offers, updates and related marketing content.

This may include information submitted through:

  • Website contact forms.
  • Brochure request forms.
  • Appointment booking forms.
  • Facebook Lead Ads and Meta lead forms.
  • WhatsApp conversations and messaging features.
  • Social media enquiries and advertisements.

Where permitted by law and consented to by you, we may use your details for:

  • Email marketing messages.
  • SMS/text message marketing.
  • WhatsApp marketing messages.
  • Transactional emails and messages.
  • Remarketing and advertising audience creation.

You can unsubscribe or opt out of marketing communications at any time by using the unsubscribe link in our emails, replying STOP to SMS messages where applicable, contacting us directly, or following the opt-out instructions provided in the communication.

How We Share Your Personal Information

We may share your personal information with trusted third parties where necessary, including:

  • Shopify (our ecommerce platform).
  • Payment processors.
  • Delivery and logistics companies.
  • Installation partners.
  • Email, SMS, CRM and marketing automation providers including Klaviyo and Meta.
  • Advertising and analytics providers including Meta/Facebook and Google.
  • IT, analytics and marketing service providers.
  • Professional advisers and legal authorities where required by law.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information in order to provide and improve their services. Information you submit through our store may be shared with Shopify and their service providers. You can read Shopify’s Privacy Policy here: Shopify Privacy Policy.

Cookies and Advertising Technologies

We and our partners may use cookies, pixels, tags and similar technologies to collect information about your browsing activity and interactions with our website and advertisements. This may include the Meta Pixel, Google tracking technologies and related advertising tools used to measure campaign performance, personalise advertising and create remarketing audiences.

Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies separately.

Children's Data

Our website and services are not intended for children and we do not knowingly collect personal information from children.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure. We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

If you are located in the UK or European Economic Area, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Request restriction of processing.
  • Object to processing.
  • Request transfer of your data.
  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

International Transfers

Your personal information may be stored or processed outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place in accordance with data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. The updated version will always be posted on this page with the updated date.

Contact

Grounded Fox Ltd trading as Roma Verandas is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at:
Email: support@romaverandas.com