Shipping & Delivery Policy

At Roma Verandas, we want your delivery experience to be as straightforward and transparent as possible. This policy explains how we handle delivery, lead times, specialist freight, access requirements and what to do if there is an issue with your order.

Made-to-Order Products

Many of our saunas and outdoor wellness products are manufactured or prepared to order. Lead times vary depending on the product, specification, availability and time of year, so please refer to the individual product page or your quotation for the estimated lead time applicable to your order.

If you require delivery by a particular date, please contact us before ordering. We will confirm whether your required timeframe is likely to be achievable. Any delivery dates or lead times provided are estimates unless we expressly agree otherwise in writing.

Order & Delivery Updates

We'll keep you informed at the key stages of your order, including confirmation, expected lead time and delivery arrangements where applicable. If we become aware of a significant change that may affect your expected delivery timeframe, we'll contact you as soon as reasonably possible.

UK Mainland Delivery

We deliver throughout mainland UK using suitable parcel, pallet and specialist freight services depending on the size and nature of your order.

Delivery charges and any applicable location or specialist handling surcharges will normally be shown at checkout, included within your quotation or confirmed with you before dispatch. If you're unsure whether additional delivery charges may apply to your location, please contact us before placing your order.

Remote UK Mainland Locations

We can arrange delivery to many rural and remote locations, including parts of the Scottish Highlands. Deliveries to these areas may require additional time or incur a delivery surcharge depending on location, accessibility and the type of product being delivered.

Where additional arrangements are required, we'll discuss these with you before dispatch.

Non-Mainland & Offshore UK Areas

Delivery may also be available to Northern Ireland, the Isle of Wight, the Isle of Man, the Channel Islands and Scottish islands. Availability, charges and delivery times vary depending on the product and destination.

Please contact us before ordering if your delivery address is outside mainland UK so that we can confirm the available delivery options and any additional charges.

Large & Specialist Deliveries

Saunas, hot tubs, cold plunge units, verandas and other large or heavy products may be delivered by pallet network, specialist freight vehicle or another appropriate delivery service.

Unless specifically agreed otherwise, large-item delivery is generally made to the kerbside or nearest safe and accessible unloading point. Delivery does not include moving products through a property, into a garden or to their final installation position unless this service has been expressly included in your order.

Customers are responsible for ensuring that suitable access is available for the delivery vehicle and unloading method required. Please tell us before dispatch if your property has restricted access, narrow roads, weight or height restrictions, steep gradients, limited turning space or any other conditions that could affect delivery.

Delivery Access

For larger deliveries, it is important that the delivery location can safely accommodate the vehicle being used. Depending on the order, this may include a large goods vehicle or a vehicle equipped with specialist unloading equipment.

If a delivery cannot be completed because suitable access has not been provided or access restrictions were not disclosed to us beforehand, additional delivery, storage or redelivery charges may apply where reasonable.

Installation Services

Where available, professional installation can be arranged separately from product delivery. Installation services may be carried out by Roma Verandas or appropriately appointed installation partners, depending on the product and location.

Installation costs, groundwork and any additional site preparation are not included in standard delivery unless expressly stated in your quotation or order confirmation.

Checking Your Delivery

Please inspect your delivery as soon as reasonably possible after it arrives. Where practical, check the external packaging and visible components before the delivery driver leaves.

If you notice any damage, missing components or other issues, please contact us as soon as possible at support@romaverandas.com and provide your order number together with photographs of the packaging and affected items where possible.

Prompt notification helps us investigate issues with the carrier and arrange an appropriate solution more quickly. Nothing in this policy affects your statutory rights.

Tracking & Delivery Scheduling

Where tracking is available, details will normally be provided by email or directly by the delivery carrier. Some specialist or pallet deliveries may instead be arranged by telephone or email and may not provide conventional parcel tracking.

If you have any concerns about the progress of your delivery, please contact us and we'll be happy to assist.

Delivery Address & Contact Details

Please ensure that your delivery address, telephone number and other contact information are complete and accurate when placing your order.

If you notice an error after ordering, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

If a delivery cannot be completed because incorrect or incomplete information was supplied, reasonable redelivery or associated carrier charges may apply.

Missed & Unsuccessful Deliveries

Delivery arrangements following an unsuccessful delivery attempt vary depending on the carrier and type of service used. The carrier may contact you to arrange another delivery or provide alternative instructions.

For large, palletised or specialist deliveries, additional charges may apply where a delivery has been scheduled but cannot be completed because nobody is available to receive the order or because suitable access has not been provided.

Damaged, Delayed or Missing Items

If your order arrives damaged, contains missing components or has not arrived within the expected timeframe, please contact us as soon as possible at support@romaverandas.com or call us on 03330 907890.

Please provide your order number and, where relevant, photographs showing the product, packaging and any visible damage. We'll investigate the issue and work with you and the relevant carrier or manufacturer to resolve it as quickly as reasonably possible.

Delivery Delays

Delivery dates and lead times are estimates unless expressly agreed otherwise. Delays can occasionally occur due to manufacturing schedules, carrier availability, adverse weather, transport disruption or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we'll contact you and provide updated information where available. Your statutory rights remain unaffected.

International Delivery

Delivery outside the UK may be available for selected products and destinations on a case-by-case basis. Please contact us before placing an order so that we can confirm availability, shipping costs and any applicable arrangements.

Unless otherwise agreed, customers receiving goods outside the UK may be responsible for applicable import duties, taxes, customs charges or other local fees.

Contact Us

If you have any questions about delivery, access requirements or an existing order, please contact us:

Grounded Fox Ltd
Trading as Roma Verandas
Email: support@romaverandas.com
Telephone: 03330 907890

Registered Office:
Queniborough Road,
Queniborough,
Leicester,
LE7 3DG,
United Kingdom

Registered in England and Wales
Company No. 16869194

---

Last Updated: 29/07/2026