Shipping Policy
Ordering a veranda or outdoor structure is a significant purchase, and we take that responsibility seriously. From the moment you place your order through to delivery, our goal is to make the process clear, smooth and well organised. Below is everything you need to know about how delivery works.
Made to Order — Built for Your Space
Many of the veranda systems and outdoor structures we supply are made to order or prepared specifically for your project. This ensures correct sizing, finishes and compatibility with your chosen options. Because of this, lead times can vary depending on the product, specification and time of year. Please refer to individual product pages for estimated lead times, and if you are working toward a specific deadline, feel free to contact us before ordering so we can provide realistic guidance.
We'll Keep You Updated
Once your order is placed, we will keep you informed at key stages, including order confirmation, preparation, dispatch and delivery scheduling where applicable. If anything changes that affects your timeline, we will let you know as soon as possible so you are never left wondering what is happening with your order.
Delivery Across the UK
We deliver across mainland UK using specialist delivery partners experienced in handling large aluminium structures, glass panels and outdoor building components. Delivery is typically made to kerbside or the nearest safe access point. If any delivery surcharge applies based on location or order size, we will always inform you before dispatch.
Remote UK Mainland Locations
We regularly deliver to rural and countryside locations across the UK. In some cases, deliveries to remote areas may take slightly longer or incur an additional delivery charge depending on distance and access conditions. If you are unsure whether your location may be affected, please contact us before ordering and we will be happy to check.
Non-Mainland and Offshore UK Areas
Delivery can also be arranged to Northern Ireland, the Isle of Wight, the Isle of Man, the Channel Islands and Scottish offshore islands. Some orders may require alternative transport arrangements and slightly longer lead times. Please contact us before placing your order so we can confirm the best delivery solution for your location.
Large and Specialist Deliveries
Verandas, glass sliding doors, pergolas and large aluminium structures are typically delivered on pallets or by specialist delivery services. Delivery is normally to kerbside, so it is important to ensure there is suitable access at your property. If access is narrow, steep or restricted, please let us know in advance so we can help plan delivery appropriately.
Installation Services
Installation services may be available depending on your location and the product ordered. Installation is quoted separately from delivery and should ideally be arranged before your delivery date. Please contact us if you would like assistance organising installation.
Checking Your Delivery
When your order arrives, please inspect the goods before the delivery driver leaves where possible. If there is any visible damage, please note it with the driver and contact us within 24 hours, including photos if possible. This helps us resolve any issues quickly with the delivery company.
Tracking
Where tracking is available, tracking details will be provided in your dispatch confirmation email. If you have any concerns about your delivery at any time, please contact us and we will be happy to assist.
Address Accuracy
Please ensure your delivery address and contact details are correct when placing your order. Incorrect delivery information may result in delays or re-delivery charges. If you notice an error after ordering, please contact us as soon as possible so we can update your details before dispatch.
Missed Deliveries
If a delivery attempt is missed, the courier may leave a card, attempt redelivery, leave the item in a safe place or redirect it to a local depot depending on the delivery service used. Please follow the courier instructions to rearrange delivery, or contact us if you need assistance.
Damaged, Delayed or Missing Items
If your order arrives damaged, incomplete, or is delayed beyond the expected timeframe, please contact us as soon as possible with your order number and any relevant photos. We will investigate with the courier and keep you informed while we resolve the issue.
International Delivery
International delivery may be available for certain products. If you are located outside the UK, please contact us before placing your order so we can confirm delivery options and costs.
A Final Note
Delivery timeframes are estimates and can occasionally be affected by factors outside our control such as courier schedules, manufacturing timelines or weather conditions. If any delays occur, we will always keep you informed and work to resolve the situation as quickly as possible. If you have any questions at any stage, please feel free to contact our team.
